26 - 27 February, 2019 | PARKROYAL Darling Harbour, Sydney, NSW

Conference Day One: Tuesday, 26th February 2019

9:00 am - 10:00 am Coffee & Registration

10:00 am - 10:10 am Opening Remarks from Conference Chairperson

10:10 am - 10:50 am Improving Risk Management & Revenue Opportunities Through Multiple Data-Sets and Statistical Models

Girish Bala Subramaniam - Head of Intelligent Automation, Bank of West (BNP Paribas USA)
Investing in transformative technologies such as AI or ML can be risky without proper planning and execution of integration. Leveraging these technologies can provide substantial benefits in generating insight and decision-making opportunities. In the case of underwriting loans and analysing credit, AI can be applied to better understand your customers, their needs and circumstances which allow organizations like Bank of West better security controls, risk management and revenue. This session aims to provide an understanding of:

  • Lessons learned when developing statistical models and working with data scientists to achieve your objectives
  • Approaching data with the right governance, vendor partnerships, and third party data providers
  • Leveraging API connection to make sense of real-time data
  • A top-down strategy to ensure a smooth adoption
  • How to structure operating models and think through uses cases to improve capability development, strategy and digital sponsorship
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Girish Bala Subramaniam

Head of Intelligent Automation
Bank of West (BNP Paribas USA)

10:50 am - 11:30 am Setting The Right Foundation and Practices To Achieve Automation Efficiency To Move Forward Into Intelligent Automation

Uday Singh - Head Process Automation and Robotics, Credit Suisse (USA)
Automation and AI is a key enabler for Credit Suisse to pursue its vision of becoming the most admired bank, which includes establishing exemplary Control, Compliance, and Risk management Processes. Credit Suisse started its process reengineering and automation journey over a couple of years back, with initial focus on RPA. With increasing maturity and deployment of RPA, the focus is now shifting towards more complex automation, to augment human decision making processes, by leveraging Machine Learning and AI. During the session, four key areas will be covered based on experience at Credit Suisse:

  • Opportunity identification approach across a global bank with varied business lines (including Swiss Private Bank, Global Markets, International Wealth Management, and Investment Banking & Capital Markets),
  • Organizational setup (e.g., AI implementation center, data modeling, AI tools management) to drive AI/ automation adoption in a long-term sustainable manner,
  • Deep dive into select examples (e.g., KYC, Payments processing, asset servicing) of successful deployment of AI/ Automation, and
  • Challenges and future opportunities/ focus areas (likely to be of interest to systems integrators and startups with product & service offerings in this space)
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Uday Singh

Head Process Automation and Robotics
Credit Suisse (USA)

11:30 am - 12:00 pm Morning Tea


STREAM A: Scaling RPA And Integrating Intelligent Automation

12:00 pm - 12:40 pm EMERGING TECHNOLOGIES: Predicting Trade Settlement Risks Through Predictive Analytics and RPA to Save Time For Value-Add Tasks and Minimising Trade Risks
Mark Wootton - Head of Custody Products, BNP Paribas ANZ
BNP Paribas has developed Smart Chaser, a trade matching tool built to automate trade processing services such as predicting trade settlement risk and benchmarking broker performance. This process provides BNP Paribas’ clients the ability to predict the likelihood of a delayed trade matching, speed up and simplify the post trade process and remove the need for manual intervention. Additionally, BNP Paribas has understood that high volume and repetitive tasks are quick wins with automation, however through their trials and journey, they have found that not all ideas raised would make strategic business cases. Realising this, BNP Paribas is able to venture into intelligent automation confidently, through establishing the right framework and training to empower its workforce with the right knowledge, approach and tools. In this session Mark will provide insight into:

  • Building a matrix to identify which process is a legitimate user case Training and managing teams to take ownership of ideas to push improvement
  • Using machine learning and predictive analysis to deliver risk management services
  • Rolling out the Smart Chaser tool on a global scale will have a significant impact of streamlining the middle office operational process
  • Setting the right education and training process to be agile from initial pilot phase to deployment
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Mark Wootton

Head of Custody Products
BNP Paribas ANZ

STREAM A: Scaling RPA And Integrating Intelligent Automation

12:40 pm - 1:20 pm RPA > IA: Incitec Pivot Case Study: Leveraging Automation To Create Soft-Savings That Free-Up Time and Increase Value-Add Capacities
Chris Howes - General Manager - Intelligent Process Automation (RPA), Incitec Pivot
Realising success in automation is not solely a matter of technical capabilities but more so a shift in mind-set and culture. Incitec Pivot has successfully been running their RPA program since 2017 in efforts to free up time and increasing value-add capacity. Chris will run through how the company has made progress from its POC stage into an automation program that has unfrozen 2,500 days of activities. This session will touch base on:

  • Explaining the benefits of a pull-not-push approach when addressing cultural buy-in
  • Using a quality standard approach in understanding processes can help create scaled efficiencies and cover more tasks at a flat-structured company
  • Showcasing the right tool to make working with bots easier
  • Understanding how understanding pain points offers insight into driving change and value-adding tasks
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Chris Howes

General Manager - Intelligent Process Automation (RPA)
Incitec Pivot

STREAM B: Maturing The Adoption Of Intelligent Automation

12:00 pm - 12:40 pm EMERGING TECHNOLOGIES: Case Study: How An AI Implementation Framework Improved An Oil & Gas Business’ Discovery and Spend
Jothi Periasamy - Chief Data Scientist, MIT Sloan School of Management (US)
In this session participants will learn how artificial intelligence reinvents mature fields of upstream oil and gas business. Also, you will gain real-world problem solving skills and knowledge by learning enterprise AI implementation framework to address some of the key business challenges which wasn’t resolved using traditional approach, including:

  • Identification of sick wells proactively
  • Predicting underperforming well in the early stage
  • Incorporating new data in current sick well analysis - The status of a well may d change during the study and it’s difficult to incorporate the new data in the study.
  • Optimizing capital spend
  • Periodic process results are not readily available
  • Data Integration issues, repeat work, and does not make use of available data effectively
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Jothi Periasamy

Chief Data Scientist
MIT Sloan School of Management (US)

STREAM B: Maturing The Adoption Of Intelligent Automation

12:40 pm - 1:20 pm RPA > IA: Humanizing Automated Conversations With Customers Through NLP to Improve Customer Experience
Digitally-savvy customers expect personalised services anytime, anywhere. Leveraging RPA solutions has provided the first two aspects, but customer experience is an aspect that many are investing heavily into because of its significant upside. The challenges when trying create cognitive customer services can be plenty when dealing with an emerging technology. In this session you will learn to address some of those challenges by:

  • Explaining NLP’s application into creating a human-interface platform to drive CX
  • Overcoming challenges when analysing unstructured data
  • Analysing how you can improve your automated processes through NLP in order to drive effective value-adding outcomes

Invited Speaker:
TBC
Optus

1:20 pm - 2:20 pm Lunch

STREAM A: Scaling RPA And Integrating Intelligent Automation

2:20 pm - 3:00 pm GOVERNANCE/ STRATEGY: Using Solutions Design Analysis To Enable Automation At Scale and Deploy Your COE With Confidence
Tim Johnson - Head of Insurance Delivery Operations, Suncorp
The first step to understand how to create standard models is to dive deep into the intricacies of each process and assess the complexity of each. With a proper framework and approach in analysing each process, you are able to better decide which solution is applicable to the problem. Tim Johnson provides guidance on how to employ effective analysis in order to start taking first steps towards intelligent automation.

  • Assessing which decisions are necessary to automate
  • Exploring how to aggregate and organize data: pattern matching
  • How to approach solutions design analysis
  • How to work with your data science team
  • What pre-processing of data does for your deployment
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Tim Johnson

Head of Insurance Delivery Operations
Suncorp

STREAM A: Scaling RPA And Integrating Intelligent Automation

3:00 pm - 3:40 pm AMP Case Study: Developing a POC to Generate Financial Statements Automatically Through OneSource to Reduce Reporting Errors
Lina Badethalav - Senior Manager of Finance Systems and Data, AMP
Once the general financial statements for the fiscal year have been consolidated, AMP required a tool to generate the report pack without having to allocate additional labour and hours to check through the consistency of statements and being able to track changes made to the report. This tool was built to prepare financial reports, notes to the accounts, and ultimately improve the quality and accuracy of reporting. The main driver for automation at AMP is to reduce manual effort wherever necessary to create opportunities for value-added tasks and creating a liquid workforce to be more apt with digital solutions. In this session, Lina will go through:

  • Building the right governance and control & communicating the impact of integrating robotics
  • Integrate validation checks, and audit trail features into your tools to observe accounting errors and inconsistency
  • Developing a POC and strategy of deployment to realise ROI within a year
  • AMP’s approach to automation, RPA Journey, and vision
  • Other example cases of implementing automation to selected processes
  • Assessing the right tools to enable automating manual activities
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Lina Badethalav

Senior Manager of Finance Systems and Data
AMP

STREAM B: Maturing The Adoption Of Intelligent Automation

2:20 pm - 3:00 pm Blending Machine Learning with Automation Platforms to Reduce Substantial Fraud Losses
Barclays has set in on a 4 year program of developing a platform and models to identify fraud savings opportunities. In only the second year, the organization saved millions in fraud losses. With a comprehensive understanding of RPA and Machine Learning, they are able to show how the business combined these technologies to drive financial savings worth millions. In this session, Sebastian will take you through:

  • Case study on real benefits of Machine Learning in Transaction Fraud
  • Managing the digital transformation journey to augment your RPA towards IA: building the blocks to progress
  • Navigating through the challenge of lack of workforce talent: how to strategize your automation agenda

Barclays International

STREAM B: Maturing The Adoption Of Intelligent Automation

3:00 pm - 3:40 pm Empowering Staff With AI Technology To Increase Private Seller Consumer Experience, Reduce Operation Cost and Increase Customer Satisfaction
Gavin Soebiantoro - Senior AI Software Engineer, Carsales.com
Carsales.com has developed new AI technology to assist employees with the process of purchasing online ads, rather than to replace humans completely. Previously, this process required a small team to manually scan through 5000 ads a day and leaving room for error. The new AI technologies they have developed augment the employees with the further extension to let employee to customize and tweak the AI tool to optimize their own processes and ultimately improve customer experience.
In this session Gavin will explain:

  • Value-add benefits of integrating AI peacefully with human force: eliminating need to reduce head-count
  • Building an AI tool alongside Cyclops and other AI tech to automatically verify and check private ads to eliminate manual checking processes
  • Making your AI tool a functional product that engages staff and augments roles
  • Benefits of practical R&D in your piloting phase moving forward into execution
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Gavin Soebiantoro

Senior AI Software Engineer
Carsales.com

3:40 pm - 4:10 pm Afternoon Tea

Interactive Discussion Groups (IDGs)

IDG One

4:10 pm - 5:10 pm DEVELOPING A COE THAT UPSKILLS STAFF & DEVELOPS AUTOMATION CAPABILITIES ACROSS BUSINESS UNITS
Suparna Dasgupta - Robotic and Automation, Global Programs, Change Management and Operations, NBNCo
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Suparna Dasgupta

Robotic and Automation, Global Programs, Change Management and Operations
NBNCo

IDG Two

4:10 pm - 5:10 pm OPERATIONALIZING YOUR IA SOLUTION TO DELIVER REAL BENEFITS AT SCALE
Nicki Doble - Global Program Manager, QBE Insurance
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Nicki Doble

Global Program Manager
QBE Insurance

IDG Three

4:10 pm - 5:10 pm UP-SKILLING YOUR WORKFORCE TO MEET THE CHANGING ENVIRONMENT OF CUSTOMERS, TECHNOLOGY, AND BUSINESS
Pauline Farrell - Director: Teaching and Learning (Global), Navitas
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Pauline Farrell

Director: Teaching and Learning (Global)
Navitas

IDG Four

4:10 pm - 5:10 pm USING CHATBOTS, AI, AND DATA TO DELIVER CUSTOMER EXPERIENCE
Dr William Yeoh - Director of International, Deakin University
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Dr William Yeoh

Director of International
Deakin University

The sentiment that bots are designed to replace humans is prevalent; to prevent any hostility it is important to involve your work force early & communicate clearly your transformation journey. With that in mind, this session will address:

  • How to document the process of IA journey with your management and workforce?
  • Making good business cases to harness an appetite for change
  • How to create an interaction between bot and user to ease adoption in order to upskill your workforce to higher value-adding services?
  • Working on redefining job responsibilities and processes to assist in value realisation
  • How to decide the right make-up of solution providers, outsourced services, and in-house capabilities for your automation strategy?

Panellists:
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Lynn Penny

Group General Manager Procurement
Mirvac

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Tim Johnson

Head of Insurance Delivery Operations
Suncorp

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Chris Howes

General Manager - Intelligent Process Automation (RPA)
Incitec Pivot

5:50 pm - 6:00 pm Day One Closing Remarks

6:00 pm - 6:00 pm End Conference Day One