1 - 2 March 2018 | Novotel Sydney Central

Conference Day Two: Friday, 2nd March 2018

8:30 am - 9:00 am Coffee & Registration

9:00 am - 9:10 am Opening Remarks from Conference Chairperson

Julie Hazelhurst, Head of Process Transformation and Design,Bank of New Zealand

Julie Hazelhurst

Head of Process Transformation and Design
Bank of New Zealand

9:10 am - 9:50 am BENEFIT REALISATION: Benefit Realisation Post Program: Demonstrating Tangible, Successful Results Through Understanding Artificial Intelligence and Machine Learning Best Practice

Sumeet Pathak, Head of Automation,Societe Generale
This session analyses exactly what some of the leaders in automation have done and their track record. Most importantly, this session will highlight the success of automation strategies and how it is measured.

  • Outlining the specific plan of attack- what the automation was to achieve and how
  • Assessing the plan roll out and what worked well and what did not
  • Analysing the benefit realisation of automation- what did it actually achieve compared to projections? Why? What is the best way to measure your automation?
  • Understanding the major lessons learned when implementing automation.

Sumeet Pathak

Head of Automation
Societe Generale

9:50 am - 10:30 am CASE STUDY: RISK MANAGEMENT: Demonstrating To Management, Stakeholders and Your Team The Measured Benefits Of RPA to Ensure Success and Avoid Failure

Many companies are either just starting in their exploration of Intelligent Automation, and some have implemented programs- but with no way of ensuring success! In this session Michael Raines will discuss how his team aimed to save $1 million in human costs in 2018. Even better, he has successfully shown to executive management the concrete benefits of RPA, by measuring the specific factors that show his team are achieving the goals and objectives of their strategy.

  • Identifying the best team structures for automation strategy realization
  • Designing the process candidacy for automation programs- understand what works and what doesn’t and how to catch issues early.
  • Understanding the importance of measuring your success- how to determine your KPI’s
  • Determine why ROI is important and what other factors must also be assessed to get a full picture of success, such as NSP, CSI, operational expenditure and employee happiness!
  • Understanding the importance of agile principles that are critical for success to ensure control and the ability to change

10:30 am - 11:00 am MORNING TEA

11:00 am - 11:40 am Fire Side Chat: Automation Anywhere and Sensis

11:40 am - 12:20 pm CASE STUDY: GOVERNENCE: How to Govern your Intelligent Automation: Creating Concrete Procedures to Follow In Roll Out and Security To Minimise Risk

Adrian Iaiza, Robotic Process Automation & Operational Excellence Leader,TAL Australia
Governance is rarely done well in a reactive mode; a framework should be proactively put in place before any deployment begins. In this session, Adrian Iaiza from TAL Australia explains step by step the tried and true framework that can be applied to control your IA and minimise risk. It considers factors such as documentation best practice, incident management, auditing in a digital environment, disruption management and reassessing rule sets.

  • Creating incident management frameworks when IA is impacted by unforeseen changes, and assessing impact of business operations if the robot
  • is down
  • Learning how risk management techniques need to evolve with a digital workforce
  • Ensuring your robotic fleet is accessible and functional
  • Asking: “How does RPA impact our risk profile?” and ensuring ROI is protected

Adrian Iaiza

Robotic Process Automation & Operational Excellence Leader
TAL Australia

12:20 pm - 1:20 pm LUNCH


1:20 pm - 2:00 pm CASE STUDY: Setting Realistic Targets For Your Intelligent Automation Strategy and How To Achieve Them For Business Success
Julie Hazelhurst, Head of Process Transformation and Design,Bank of New Zealand
Many make the mistake of thinking that the only way Intelligent Automation is helpful and impactful is to automate entire jobs and workflows. Keep in mind, only about 5% of jobs can be fully automated. Intelligent Automation is only to support a human to enable them to do more. A good initial target is to hit 60-70% automation, leaving 30% of the high value work to humans. This session explores how to set targets and achieve them.

  • Understanding how to set your targets, relative to your business goals and structure.
  • Learning how automation can be useful in every job and organisation- its not just for big banks with a large number of employees.
  • Remembering it’s always possible to go back and optimize the process later.
  • Understanding the benefits that are actually going to come out of your automation- it might not be what you think!

Julie Hazelhurst

Head of Process Transformation and Design
Bank of New Zealand


2:00 pm - 2:40 pm CASE STUDY: Addressing Up Skilling and Re Training of Employees for Scaling Automation Across Departments
Tania Montesin, Regional Manufacturing Operations Manager,Asahi Beverage
Automation is scary for a lot of managers and employees as they feel the technology will make their job redundant. The key to combating this is with education- specifically re training and up skilling your workforce. In this session Tania Montesin will discuss Asahi Beverages’ 10 year vision for automation and digitisation for their managers and employees so that they are happy to learn to use new Intelligent Automation technology and understand how their role works with it. Understand how Tania plans to make her automation a positive impact on her people and factories!

  • Understanding how to communicate with your employees about the new education programs
  • Identifying techniques to train employees to use automative technology
  • Identifying techniques to upskill managers for the new role definitions when working with automation
  • Understanding the benefits for your employees when they have clarity of direction and nurture your peoples’ capabilities with automation.

Tania Montesin

Regional Manufacturing Operations Manager
Asahi Beverage


1:20 pm - 2:00 pm CASE STUDY: Creating the First Bot Based on Customer Conversations And Understand The Value Obtained by Doing So
Nissanka Janaratne, Digital and Transformational Advisor,Leading Big Four Bank
Introducing automation into CX can be difficult. Sometimes we can’t understand how Intelligent Automation actually benefits this department and our customers. Nissanka will discuss his revolutionary vision to implement the first ever bot in his organisation to interact successfully with customers 24/7 and the actual results of the RPA- including a substantial cost saving.

  • Realise how to create a robotic process automation with the customer conversation
  • Understand the customers situation and needs through a bot
  • Future focus: how do we help the customer make a better decision with the use of a bot?

Nissanka Janaratne

Digital and Transformational Advisor
Leading Big Four Bank


2:00 pm - 2:40 pm The Woolworths Journey: Solving the Right Business Problem for Woolworths With Automative Tools
Gerrad Hennessy, Senior Business Manager,Woolworths Insurance
Woolworths will discuss their journey in automation, from planning to implementation. Some of the topics touched on include:

  • Predictions of AI
  • Seasons of AI
  • Where we are now

The Woolworths Journey:
  • Solving the Right Business Problem for Woolworths
  • Finding the Right Partner
  • What Did We Learn
  • What Have We Gained

Gerrad Hennessy

Senior Business Manager
Woolworths Insurance

2:40 pm - 3:10 pm AFTERNOON TEA

3:10 pm - 3:50 pm BPO PANEL: Automation Champions: Enhancing Change Management Strategies By Utilising a Leader In Business Process Ownership of Intelligent Automation for Clarity and Success

Anthony Scott, General Manager – Robotics, Automation & Transformation,Top Australian Credit Rating Company Lynn Penny, Group General Manager- Procurement,MIRVAC Suganthi Sivasubramaniam, Head of Business Services,Griffith University
30-50% of RPA initiatives fail in Australia. Consultants highly recommend clearly assigning a leader of Automation to be responsible and accountable for the duration of the roll out. It is essential for businesses to think of Automation as inclusive of all departments and being business led- rather than just IT lead. Ultimately, Automation is to enhance the performance of the people, not just the processes.

  • Encouraging collaboration between departments.
  • Discussing differences in SME’s or LSE’s - who needs to take business ownership?
  • The case for a Centre of Excellence (CoE)


Anthony Scott

General Manager – Robotics, Automation & Transformation
Top Australian Credit Rating Company


Lynn Penny

Group General Manager- Procurement


Suganthi Sivasubramaniam

Head of Business Services
Griffith University

3:50 pm - 4:30 pm CHAMPAGNE ROUNDTABLE: What’s Right for You: The Benefits and Pitfalls of Outsourcing, Offshoring or In House?

Going with an automation provider or not isn’t just a question of cost- Outsourcing or offshoring can be cheaper but can cause issues with control and ownership of your automation initiatives. So what exactly are the options available when setting up your Intelligent Automation departments? And what are the benefits of each model? This session allows for a discussion on why each model might suit your business best and what are the most important factors to consider.

Julie Hazelhurst

Head of Process Transformation and Design
Bank of New Zealand


Julie Hazelhurst

Head of Process Transformation and Design
Bank of New Zealand

Roundtable B

3:50 pm - 4:30 pm How do you align your goals with your Intelligent Process Automation set up?

Roundtable C

3:50 pm - 4:30 pm What do you need to consider before setting up?

Roundtable D

3:50 pm - 4:30 pm Why take an In House approach, despite the increased costs?

4:30 pm - 4:30 pm End of Conference