Articles

Ensuring Seamless RPA Integration Through a Unique Change Management Strategy

Ensuring Seamless RPA Integration Through a Unique Change Management Strategy

Robotic process automation costs 50% less than a worker in the Philippines, 34% less than one in India and is 90% cheaper than the average wage of a full time back office worker in Australia. 
Robotic Process automation is no longer hype – 1 in 3 organisations are intending to use robotics, and 25% of larger organisations are already using RPA. With RPA the tedious, mindless, repetitive and riles based tasks can be automated to be done by software robots so that employees move up to tasks with more complicated responsibilities. 
Ahead of Robotic Process Automation 2017 – Australia’s first RPA event, we chat to Rita Newman, Head of Strategic Performance at ANZ. Rita shares ANZ’s greater business strategy and looks at how change management amongst staff was negotiated to ensure seamless process integration.  
Working with bots: how Gumtree is using AI to improve customer service

Working with bots: how Gumtree is using AI to improve customer service

In this article, Magda Cortez, Senior Product Manager at Gumtree Australia shares insight into how Gumtree has set up their business internally to support AI and how they are designing and implementing ‘bots’ to drive innovation and a personalised CX.