Intelligent automation isn’t going anywhere. In fact, 86% of global business leaders recently surveyed believe that in order to stay ahead in their given fields, their organisations must deploy IA in the next five years. Another survey by Gartner found that 42% of CEOs have already begun the process of digital transformation and 56% already reported gains after implementing automation.

Unfortunately, while the majority of business leaders do recognise the increasing importance of adopting intelligent automation, many are being held back by certain challenges.

Ahead of the Intelligent Automation Summit 2020 we take a look at the five biggest Intelligent Automation challenges, and offer real world case study solutions from organisations that have worked to overcome them.  

Evolving Strategies: a Shift to End-to-End Process Automation

Today the drive to add intelligence to automation requires intelligent process orchestration and the ability to use highly advanced intelligent services in the cloud – services like OCR, OIR, NLP, and NLG.

The key to intelligent orchestration and decision-making lies in Machine Learning.

Success, however, depends on the ability to tap vast quantities of unstructured data that contain the content and the context of the work to be done.

This 6th in a series of SSON IA reports is really about the challenge of intelligence and the strategies that deliver truly intelligent automation.

To view the market report, simply fill in your details below or request a copy via email. 

Ahead of the Intelligent Automation Summit 2019 we chat to Lina Badethalav, Senior Manager for Finance Systems and Data at AMP Limited (AMP) who began their IA journey back in 2016 delivering several RPA initiatives that led to efficiencies and better controls across business and regulatory processes and more recently completed proof of concepts using other automation tools

Lina, who is accountable for key Finance systems ranging from the general ledger to reconciliation, transaction mapping, planning, forecasting, and reporting, chats to us about how AMP Finance is harnessing technology to keep up with the pace of rapid change. Lina further explores the proof of concept initiatives AMP have trialled in a bid to drive continuous improvement and optimise process efficiency. 

Ahead of the Intelligent Automation Summit 2019 we chat to Michael Magee, Process Expert at ING, to explore ING’s intelligent automation journey and delve into the challenges and opportunities of RPA deployment for customers and employees alike. 

Ahead of the 2020 Intelligent Automation Summit take a look back at some of the highest rated presentations from the 2019 event.

Explore exclusive insights from:

• Suncorp
• Spark New Zealand 
• carsales.com.au

Automation and artificial intelligence (AI) are well-worn terms in the business environment. Now, these two forces of technological change are collaborating to revolutionise the way that organisations operate, create value, earn customer loyalty and stay relevant.

Download this whitepaper for actionable takeaways in use case examples from:

1. Customer service and support
2. Fraud detection
3. Legal research
4. Financial advice
5. Marketing

Lack of effective change management is one of the leading causes of automation 'failure.'

Despite this, change management is still woefully neglected in automation implementations. That's why this report examines the critical requirements in supporting change across IT, Business Process, and Organization & People – some of which are not intuitive and others frankly unique. 

Download your guide on how to effectively support digital transformation here.

As the technical landscape continues to expand, organisations are finding themselves on a transformative journey towards becoming a truly intelligent enterprise, requiring a new operating model built on automation and intelligent technologies.

SSON recently surveyed more than 200 Shared Services practitioners who have a vested interest in succeeding with intelligent automation. This report provides a real-time picture of how global Shared Services are progressing with their automation strategies and investment priorities, the roadblocks they are encountering, and their position on the all-important “data readiness” challenge.

Download the exclusive report to explore these insights. 

Much has already been said and written about the infiltration of robotic process automation (RPA) and intelligent automation (IA) technologies into the workforce. In truth, it’s taken the corporate world a while to test, trust and commit to automation at work.

We are now at a watershed moment. Although the tactical application of robotics is understood and widespread, in the age of the digital enterprise, tactical application is only the beginning. The true value-add of robotic automation comes through enterprise-wide applications that extend far beyond point problems.

To understand how far APAC/ANZ markets have advanced towards acting on these opportunities, the Shared Services and Outsourcing Network (SSON) surveyed the market and found that across the region corporations were forward thinking in building for scale, trusting technology and recognising the need to incorporate robotics into both IT infrastructure and enterprise strategy.

This report explains how enterprises across APAC/ANZ are staying ahead of the global wave of RPA, the most popular solutions they are choosing, who the preferred consultants or 'integrators' are, the challenges, and how the digital workforce is being integrated into the human one.