Julie HazelhurstHead of Process Transformation and Design
Bank of New Zealand
Julie Hazelhurst is GM of Process Transformation & Design at the Bank of New Zealand. Her role involves identifying new and emerging technologies to deliver better customer experience at a reduced operating cost ,while creating more meaningful work for employees. Prior to joining BNZ, Julie ran her own consultancy specialising in strategic change culture and transformation programmes.
1:20 PM CASE STUDY: Setting Realistic Targets For Your Intelligent Automation Strategy and How To Achieve Them For Business Success
- Understanding how to set your targets, relative to your business goals and structure.
- Learning how automation can be useful in every job and organisation- its not just for big banks with a large number of employees.
- Remembering it’s always possible to go back and optimize the process later.
- Understanding the benefits that are actually going to come out of your automation- it might not be what you think!