26 - 27 February, 2019 | PARKROYAL Darling Harbour, Sydney, NSW

Ken Tay


Tribe Performance Lead
ANZ Bank


1:20 PM Assessing Automation Opportunities By Using A Strong Framework To Achieve 10-20% of Process Improvement Year-On-Year and Enable Self-Driven Automation Within Teams

Large organizations like ANZ have to take account of not only legacy systems but also legacy processes and people. They have developed a framework and index toscore certain processes in order to be more strategic about implementing automation in IT processes and other back-office tasks. A clear and strong framework makes understanding the strengths and weaknesses of your automated processes easier and thus providing clarity into areas of improvement. Since implementing this framework, the team has been able to cover 17 different areas and 150 critical applications of the bank effectively and experiences 10-20% year-on-year of improvement, thus reducing maintenance time and costs. In this session, Ken will help you:

  • Compare the results of an RPA program before and after implementing a framework that measures the impact of your cost savings
  • Identify the wrong processes to automate in order to set a targeted automation agenda through supportability index
  • Document processes with IT teams to create process standards
  • Realize the strengths of a scaled RPA program and how to manage your people during the process
  • Navigate through a highly complex and regulated industry to effectively leverage automation solutions


Check out the incredible speaker line-up to see who will be joining Ken.

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