Digital and Transformational Advisor
Leading Big Four Bank
1:20 PM CASE STUDY: Creating the First Bot Based on Customer Conversations And Understand The Value Obtained by Doing So
Introducing automation into CX can be difficult. Sometimes we can’t understand how Intelligent Automation actually benefits this department and our customers. Nissanka will discuss his revolutionary vision to implement the first ever bot in his organisation to interact successfully with customers 24/7 and the actual results of the RPA- including a substantial cost saving.
- Realise how to create a robotic process automation with the customer conversation
- Understand the customers situation and needs through a bot
- Future focus: how do we help the customer make a better decision with the use of a bot?