Principle Enterprise Architect
Westpac New Zealand
2:40 PM CASE STUDY: Creating A Digital Experience And Agentive Service - Leveraging AI, Cognitive Automation And Machine Learning
So, you have had a successful pilot, with proven success. Now you want to automate more than just the simple tasks with RPA to an integrated Intelligent Automation program. Intelligent Automation is creating incredible opportunities for organisations to leverage technology to improve customer experience and levels of service. Paulo Rocha from Westpac NZ will describe how you make the leap from RPA to Cognitive Automation and Agentive Service to fully utilize the opportunity Intelligent Automation presents.
- Explore and understand the possibilities of Cognitive Technology, AI, and Machine Learning
- Enable systems to be integrated to new technology building blocks
- Create a start-up mindset in the organisation
- Experiment to confirm potential outcomes and identify new opportunities