1 - 2 March 2018 | Novotel Sydney Central

Suganthi Sivasubramaniam

Head of Business Services
Griffith University

Suganthi Sivasubramaniam is the head of Business Services, the operational shared services arm of the Office of Finance at Griffith University. The unit is critical to ensuring the efficiency and effectiveness of the Finance department, providing transactional services in the areas of revenue, procure to pay and logistics as well as strategic procurement and grants administration. Suganthi is responsible for the unit’s strategic direction and ensuring an agile, customer focused and sustainable operating model.

Suganthi has extensive experience in finance and shared services roles, having run large shared services accounting teams across Asia Pacific with a significant focus on client management, performance improvement and business transformation. Suganthi is a Fellow of the Association of Chartered Certified Accountants (FCCA).

3:10 PM BPO PANEL: Automation Champions: Enhancing Change Management Strategies By Utilising a Leader In Business Process Ownership of Intelligent Automation for Clarity and Success

30-50% of RPA initiatives fail in Australia. Consultants highly recommend clearly assigning a leader of Automation to be responsible and accountable for the duration of the roll out. It is essential for businesses to think of Automation as inclusive of all departments and being business led- rather than just IT lead. Ultimately, Automation is to enhance the performance of the people, not just the processes.

  • Encouraging collaboration between departments.
  • Discussing differences in SME’s or LSE’s - who needs to take business ownership?
  • The case for a Centre of Excellence (CoE)


Check out the incredible speaker line-up to see who will be joining Suganthi.

Download The Latest Agenda