Head of Business Services
3:10 PM BPO PANEL: Automation Champions: Enhancing Change Management Strategies By Utilising a Leader In Business Process Ownership of Intelligent Automation for Clarity and Success
30-50% of RPA initiatives fail in Australia. Consultants highly recommend clearly assigning a leader of Automation to be responsible and accountable for the duration of the roll out. It is essential for businesses to think of Automation as inclusive of all departments and being business led- rather than just IT lead. Ultimately, Automation is to enhance the performance of the people, not just the processes.
- Encouraging collaboration between departments.
- Discussing differences in SME’s or LSE’s - who needs to take business ownership?
- The case for a Centre of Excellence (CoE)