2:40 PM How Optus Has Taken a Holistic Approach To Rpa To Increase Staff Buy-In And Ensuring Long-Term Viability
Whilst much of the focus around RPA revolves around its ability to reduce costs, taking such a narrow minded approach can prove detrimental. Optus have taken a different approach to RPA, examining how the technology can be used not only to reduce processing times, but also free-up staff capabilities to put towards value creation and more fulfilling roles. Through their methodology, staff see RPA practices as an augmentation rather than a threat to their roles. In this session, Terence Lim of Optus will discuss how to take an approach to RPA which looks at factors beyond simply FTE savings. He will discuss how to dispel staff fears around automation, how best to prepare internal talent for the “Workforce of the Future”, as well as strategies to make sure your RPA capabilities continue smoothly post rollout.
- Improve staff attitudes towards RPA
- Thinking outside the box to make the most of automation
- Gearing your management practices towards longterm RPA stability